Clear Information, Rights and Responsibilities
Access Jupiter Supports policies, codes of conduct, feedback documents and complaint forms in one convenient location.
Clear Expectations
Guidance for workers, providers, participants and families.
Your Voice Matters
Feedback and complaints help us improve our services.
Easy Access
Open or download the document you need directly from this page.
Codes of Conduct
These documents outline the behaviour, standards and responsibilities expected when delivering safe, respectful and high-quality support.
Staff Code of Conduct
The Jupiter Supports Staff Code of Conduct outlines the expected professional behaviour, responsibilities and standards for team members providing support.
NDIS Code of Conduct – Worker Guidance
Guidance for workers about their obligations under the NDIS Code of Conduct, including respect, privacy, safety, integrity and the prevention of harm.
Open PDFNDIS Code of Conduct – Provider Guidance
Guidance for NDIS providers about maintaining safe, ethical and person-centred services and meeting responsibilities under the NDIS Code of Conduct.
Open PDFTell Us About Your Experience
Jupiter Supports welcomes feedback, concerns and complaints. Every person has the right to speak up and be treated fairly and respectfully.
Company Feedback Form
Use this form to share positive feedback, suggestions or comments about your experience with Jupiter Supports.
Your feedback helps us understand what is working well and where our services may be improved.
Open Feedback FormParticipant Complaint Form
Use this form to raise a concern or make a formal complaint about services, conduct, communication or another aspect of your experience.
Complaints will be treated seriously, respectfully and as confidentially as possible.
Open Complaint FormYou Have the Right to Speak Up
Participants, families, carers, workers and community members can provide feedback or make a complaint without fear of unfair treatment.
You may ask another person to assist you with completing a form or communicating your concerns.
- Be treated with dignity and respect
- Raise concerns safely
- Receive clear communication
- Have your privacy respected
- Use an advocate or support person
- Receive a fair response
Contact Jupiter Supports
Contact our team if you need assistance opening a document, completing a form or providing feedback in another format.